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Company Location
Moratuwa, Colombo
Privacy Policy
Privacy Policy
Effective Date: 01 September 2026
Introduction
Lumiora Psychological Centre respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains what information may be collected through our website and services, why that information may be collected, how it may be used, and the general measures taken to protect it.
Information We May Collect
Depending on the service you request, we may collect information such as your name, telephone number, WhatsApp number, email address, appointment details, general information relevant to arranging services, and other information voluntarily provided through our website forms or communications.
Where necessary for providing a service, clients may choose or be asked to provide additional information relevant to the counselling or consultation process.
We aim to collect only information that is reasonably relevant to the purpose for which it is requested.
How We Use Information
Information may be used for purposes including:
Processing and managing appointment requests
Communicating with clients
Confirming appointments
Providing requested services
Processing and confirming payments
Maintaining administrative and professional records
Coordinating services with relevant professionals
Responding to enquiries
Improving our services and website
Meeting applicable legal, ethical, professional, or administrative requirements
Counselling Information
Information shared in the context of counselling may be sensitive and will be treated with appropriate confidentiality.
Such information will generally be accessed only by authorised persons who require it for legitimate professional or administrative purposes.
Information may be disclosed where necessary to address serious safety concerns, comply with legal requirements, or where otherwise permitted or required by applicable law or professional obligations.
Website Forms and Appointment Information
Information submitted through our website, including appointment forms, may be received through designated administrative systems or email accounts used by Lumiora.
Clients should avoid submitting highly sensitive information through ordinary website forms unless specifically requested by Lumiora through an appropriate secure process.
Information Security
Lumiora will take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet-based system or electronic communication method can be guaranteed to be completely secure.
Information Sharing
Lumiora does not intend to sell or commercially trade clients’ personal information.
Personal information may be shared with authorised professionals, service providers, or other relevant parties only where reasonably necessary for legitimate service, administrative, legal, safety, or operational purposes, subject to applicable confidentiality and privacy requirements.
Third-Party Platforms
Online counselling may involve third-party communication or technology platforms.
The privacy and security practices of those platforms are governed by their respective policies and terms.
Clients should review the privacy settings and terms of any third-party platform used for online counselling.
Data Retention
Personal information and professional records may be retained for as long as reasonably necessary for legitimate professional, administrative, legal, ethical, or record-keeping purposes.
Retention periods may vary depending on the type and nature of the information.
Your Privacy Rights
Subject to applicable law, individuals may have rights relating to their personal information, including rights to request access to, correction of, or information about the handling of their personal data.
Requests concerning personal information may be directed to Lumiora through the contact details provided on the website.
Policy Updates
Lumiora may update this Privacy Policy when necessary. Any significant changes will be reflected by updating the effective or last-updated date shown on this page.