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Company Location
Moratuwa, Colombo
FAQs
Frequently Asked Questions (FAQ)
Frequently Asked Questions
What is Lumiora Psychological Centre?
Lumiora Psychological Centre is a professional psychological counselling and well-being centre dedicated to supporting individuals in improving their emotional well-being, mental health, relationships, personal growth, and overall quality of life.
We aim to provide a safe, respectful, confidential, compassionate, and professionally responsible environment where people can seek guidance and support for various personal, emotional, psychological, and life-related challenges.
What services does Lumiora Psychological Centre provide?
Lumiora provides a range of psychological counselling and well-being services designed to meet the different needs of individuals and groups.
Our services may include:
Individual Counselling
Child Counselling
Adolescent Counselling
Student Counselling
Family Counselling
Couple & Relationship Counselling
Career Counselling
Stress & Anxiety Support
Grief & Loss Support
Emotional Well-being Support
Parenting Support
Mental Health Awareness Programmes
Corporate Wellness Programmes
Workshops & Professional Training
Services may be expanded as Lumiora Psychological Centre develops and grows.
Who can seek support from Lumiora?
Lumiora welcomes individuals seeking professional support for personal, emotional, relationship, educational, career, or other life-related concerns.
Depending on the nature of the service, support may be available for:
Children, adolescents, adults, students, couples, families, parents, and organisations.
The suitability of a particular service will depend on the individual’s needs and the professional assessment of the relevant counsellor.
Why choose Lumiora Psychological Centre?
At Lumiora, we believe that seeking support should be a comfortable and respectful experience.
We are committed to providing:
Confidentiality & Privacy
Compassionate and Respectful Support
Professional & Ethical Practice
Individualised Attention
A Safe and Non-Judgemental Environment
Client-Centred Support
A Focus on Emotional Well-being and Personal Growth
Our aim is not simply to address a person’s immediate concern, but to support healthier emotional well-being and positive personal development.
Are counselling services confidential?
Yes. Confidentiality and privacy are important principles of professional counselling.
Information shared during the counselling process is treated with appropriate confidentiality and handled responsibly, subject to applicable professional, ethical, and legal requirements.
Further information is available in our Privacy Policy.
How can I make an appointment?
Appointments can be requested through the Book an Appointment section of our website.
After receiving your request, the Lumiora team will review the information provided and contact you regarding the relevant service, counsellor, availability, fees, and appointment arrangements.
An appointment is considered confirmed only after the necessary arrangements and confirmation have been completed.
Can I choose a particular counsellor?
Where possible, clients may request a particular counsellor based on the services offered and the counsellor’s professional areas of practice.
However, availability may vary, and Lumiora may recommend a suitable counsellor according to the client’s needs and the nature of the service requested.
Does Lumiora provide services online and in person?
Lumiora Psychological Centre is developing its services to provide accessible counselling support through appropriate service arrangements.
At the initial stage, services may be provided through online sessions, while the Centre also aims to expand its services to include in-person counselling at a suitable physical location in the future.
The availability of each service and method of delivery will be communicated at the time of booking.
How are counselling fees and appointments handled?
Counselling fees may vary depending on the service, session duration, and professional providing the service.
After an appointment request is received, the applicable fee and payment instructions will be communicated to the client.
An appointment will be confirmed after the required payment has been received and verified, where advance payment is applicable.
Cancellation, rescheduling, and non-attendance are subject to the Centre’s Appointments & Payments policy.
What makes Lumiora different?
Lumiora Psychological Centre was established with a vision of creating a supportive space where people can seek professional guidance with dignity, privacy, understanding, and respect.
Our approach focuses on combining professional support with compassion, confidentiality, individual attention, and respect for each person’s unique circumstances.
We believe that every individual deserves an opportunity to understand themselves better, overcome challenges, strengthen their emotional well-being, and move towards a healthier and more fulfilling life.
Lumiora Psychological Centre