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Company Location
Moratuwa, Colombo
Disclaimer & Safety
Disclaimer & Safety
Effective Date: 01 September 2026
General Disclaimer
The information available on the Lumiora Psychological Centre website is provided for general educational and informational purposes.
Website information should not be considered a substitute for an individual psychological assessment, professional counselling, medical consultation, psychiatric care, or other appropriate healthcare service.
No Guaranteed Outcome
Counselling and psychological support are collaborative processes.
Although Lumiora and its professionals will make reasonable efforts to provide appropriate professional support, no particular outcome or result can be guaranteed.
Individual results may vary depending on personal circumstances, participation, needs, and other factors.
Online Counselling Limitations
Online counselling can be a useful method of accessing psychological support, but it has limitations.
Technical interruptions, internet connection problems, privacy concerns, environmental distractions, inaccurate information, or other circumstances may affect the quality or continuity of an online session.
Online counselling may not be appropriate for every person or every situation.
A professional may recommend an alternative form of support where online counselling is not considered appropriate.
Emergency and Crisis Situations
Lumiora Psychological Centre’s online counselling service is not an emergency or crisis response service.
If you or another person is experiencing an immediate or serious risk of harm, a medical emergency, a life-threatening situation, or a situation requiring urgent intervention, you should seek immediate assistance from the appropriate emergency, medical, psychiatric, or crisis service available in your location.
Do not rely on email, website forms, WhatsApp messages, or a scheduled counselling appointment as a substitute for emergency assistance.
Risk and Safety
Where a professional becomes aware of a serious and immediate safety concern, confidentiality may be subject to appropriate professional, ethical, or legal limitations.
The appropriate response will depend on the circumstances, applicable law, professional obligations, and the level of risk identified.
Professional Scope
Services are provided according to the qualifications, training, experience, and professional scope of the relevant practitioner.
Not every practitioner provides every type of psychological or counselling service.
Where a client’s needs fall outside the practitioner’s professional scope, Lumiora may recommend an appropriate referral or alternative service.
Website and External Links
The Lumiora website may contain links to third-party websites or resources for informational purposes.
Lumiora is not responsible for the content, availability, privacy practices, or security of third-party websites.
Users should review the policies of external websites before providing personal information or using their services.
Contact and Emergency Communication
Website contact forms, email, telephone, and messaging services are intended for general enquiries, appointment coordination, and service-related communication.
They should not be used as emergency communication channels.