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Company Location
Moratuwa, Colombo
Terms & Conditions
Terms & Conditions
Effective Date: 01 September 2026
Introduction
Welcome to Lumiora Psychological Centre. These Terms & Conditions govern your access to and use of the services provided by Lumiora Psychological Centre, including psychological counselling, emotional well-being support, online counselling, consultations, workshops, and other services offered by the Centre.
By accessing our website, submitting an appointment request, or using any of our services, you acknowledge that you have had the opportunity to review these Terms & Conditions and agree to comply with the terms applicable to the service you use.
Lumiora Psychological Centre reserves the right to update, amend, or modify these Terms & Conditions when necessary. Any updated version will be published on this website with the relevant effective or updated date.
Nature of Our Services
Lumiora Psychological Centre provides professional psychological counselling and related support services intended to promote emotional well-being, personal development, healthy coping, and psychological support.
The specific service provided will depend on the individual’s needs, the professional’s qualifications and scope of practice, and the nature of the appointment.
Services are provided with appropriate professional care, confidentiality, ethical consideration, and respect for each client’s individual circumstances.
Online Counselling Terms
Lumiora may provide counselling services through online communication platforms where appropriate.
Online counselling requires the client to have access to a suitable device, a stable internet connection, and a private environment where the session can be conducted without unnecessary interruption.
Clients are responsible for ensuring that they are in a reasonably private and safe location during an online session.
Online counselling may have limitations arising from internet connectivity, technical problems, privacy risks, environmental interruptions, or other circumstances beyond the Centre’s reasonable control.
Online counselling is not intended to replace emergency medical or psychiatric services when immediate intervention is required.
Appointments
Appointments are arranged through the appointment request process provided by Lumiora Psychological Centre.
Submitting an appointment request does not automatically mean that the appointment has been confirmed.
After receiving an appointment request, Lumiora may contact the client using the contact information provided to discuss the requested service, availability, applicable fee, and payment instructions.
An appointment will be considered confirmed only after the required payment has been received and the Centre has provided confirmation of the appointment.
The confirmed date, time, and method of connection will be communicated to the client through an appropriate communication channel such as telephone, WhatsApp, or email.
Client Responsibilities
Clients are expected to provide accurate information when requesting or receiving services.
Clients are responsible for attending appointments on time, providing accurate contact information, maintaining appropriate behaviour, respecting professional boundaries, and communicating any relevant circumstances that may affect the appointment.
Clients should not attend an online session while driving, operating machinery, or participating in an activity that could compromise their safety or the quality of the session.
Professional Boundaries
All counselling services are provided within appropriate professional boundaries.
Clients are expected to maintain respectful communication and behaviour toward counsellors and other representatives of Lumiora.
Counselling relationships are professional relationships and should not be interpreted as personal, romantic, financial, or social relationships.
Lumiora professionals may decline requests or interactions that are inappropriate, unsafe, unethical, or outside the scope of professional practice.
Confidentiality
Lumiora respects the confidentiality of information shared during counselling and related services.
However, confidentiality may have legal, ethical, safety-related, or professional limitations in certain circumstances, including situations involving an immediate and serious risk of harm, safeguarding concerns, or where disclosure is required or permitted by applicable law.
Further information regarding the collection, use, storage, and protection of personal information is provided in our Privacy Policy.
Service Limitations
Counselling and psychological support services are not guaranteed to produce a particular outcome.
The effectiveness of counselling may vary depending on individual circumstances, participation, consistency, personal factors, and other relevant conditions.
Lumiora does not guarantee a specific psychological, emotional, behavioural, relationship, academic, career, or personal outcome.
Website Information
The information provided on the Lumiora website is intended for general informational purposes and should not be regarded as a substitute for individual professional assessment or counselling.
Website content may be updated from time to time, and Lumiora does not guarantee that every item of website information will always be complete, current, or applicable to every individual.
Changes to Services
Lumiora Psychological Centre may modify, suspend, discontinue, or change the availability, structure, fees, or conditions of any service when reasonably necessary.
Where an existing confirmed appointment is materially affected, the Centre will make reasonable efforts to communicate the relevant changes to the client.
Acceptance of Terms
By using Lumiora’s services or submitting an appointment request, clients acknowledge that they are responsible for reviewing the applicable Terms & Conditions and policies published on this website.